good times

Abagail : Hello Steve . How are you doing today?
Abagail : As per the records with me you are referring to a HP Deskjet 6980 Printer, with MAC OS installed as an operating system on the computer. Am I correct?
steve warrington : hi good, but my printer’s blowing my mind. 🙂
Abagail : Please do not worry; I will take every action possible to fix your issue as quickly as possible with my efforts.
steve warrington : sweet! so why does this tab come up in front of the ink cartridges?
Abagail : I believe there is an issue with the installation of print cartridges.
Abagail : Please remove both cartridges and reinstall them.
steve warrington : hmmm. I took them out and looked and everything looked okay.
steve warrington : okay, I’ll try again.
Abagail : Thank you.
Abagail : Remove both cartridges.
Abagail : Then check if carriage moving?
steve warrington : okay, one moment
Abagail : Sure
steve warrington : they are removed. how do I check the carriage moves?
Abagail : Try to move it manually.
Abagail : Move it to left side if it is in right.
steve warrington : it’s behind the cartridges. I can’t reach it.
Abagail : Try to move it with the pen or pencil
steve warrington : yes, i can move it manually
Abagail : Okay.
Abagail : Now reinsert the cartridges.
Abagail : Then disconnect Power cable from the Printer
steve warrington : ok
Abagail : Press and hold down the power button of the printer for ten second to static discharge the power of the printer, when power cable is disconnected.
Abagail : Then wait for 30 seconds and reconnect only power cord to the printer
Abagail : Then please let me know there is any light blinks on the printer.
steve warrington : nothing blinking.
Abagail : Okay.
Abagail : Press and hold down the check mark button.
Abagail : It will print a configuration page.
steve warrington : how long do I hold it?
Abagail : For 3 to 4 seconds
steve warrington : it’s not printing a config page. nothing.
Abagail : What about the printer light status?
Abagail : Is the power light on?
Abagail : Or blinking?
steve warrington : power light is on. blue antenna light is also on. that’s all.
steve warrington : also, little green thing in bottom right corner is on. not sure what it is a symbol of.
Abagail : Okay, open the top cover and check if carriage is moving automatically?
steve warrington : how do I make carriage move automatically?
Abagail : When you opened top cover, does it move or not?
steve warrington : no, it didn’t move.
Abagail : Well, As per the steps performed and its results, I would like to inform you that this is a hardware malfunctioning of the printer
steve warrington : oh fun!
steve warrington : so what can I do?
Abagail : May I have serial # of this printer, so that I can check the warranty of this printer?
Abagail : It is written either on the rear panel of the printer or on the bottom of the printer (product serial number is of 10 digits alphanumeric number).
steve warrington : my6c79r3jt
Abagail : Thank you.
Abagail : Let me check the warranty of this printer.
steve warrington : oh it’s expired for sure.
Abagail : Yes, it is expired. I would not be able to replace it.