good times

June 9, 2010

Abagail : Hello Steve . How are you doing today?
Abagail :
As per the records with me you are referring to a HP Deskjet 6980 Printer, with MAC OS installed as an operating system on the computer. Am I correct?
steve warrington : hi good, but my printer’s blowing my mind. :)
Abagail : Please do not worry; I will take every action possible to fix your issue as quickly as possible with my efforts.
steve warrington : sweet! so why does this tab come up in front of the ink cartridges?
Abagail : I believe there is an issue with the installation of print cartridges.
Abagail :
Please remove both cartridges and reinstall them.

steve warrington :
hmmm. I took them out and looked and everything looked okay.

steve warrington :
okay, I’ll try again.
Abagail : Thank you.
Abagail : Remove both cartridges.
Abagail :
Then check if carriage moving?

steve warrington :
okay, one moment

Abagail : Sure
steve warrington :
they are removed. how do I check the carriage moves?

Abagail :
Try to move it manually.
Abagail : Move it to left side if it is in right.
steve warrington :
it’s behind the cartridges. I can’t reach it.
Abagail : Try to move it with the pen or pencil
steve warrington : yes, i can move it manually
Abagail : Okay.
Abagail :
Now reinsert the cartridges.

Abagail :
Then disconnect Power cable from the Printer
steve warrington : ok
Abagail :
Press and hold down the power button of the printer for ten second to static discharge the power of the printer, when power cable is disconnected.

Abagail :
Then wait for 30 seconds and reconnect only power cord to the printer

Abagail :
Then please let me know there is any light blinks on the printer.

steve warrington :
nothing blinking.

Abagail :
Okay.

Abagail :
Press and hold down the check mark button.

Abagail :
It will print a configuration page.

steve warrington :
how long do I hold it?

Abagail :
For 3 to 4 seconds

steve warrington :
it’s not printing a config page. nothing.

Abagail :
What about the printer light status?
Abagail : Is the power light on?
Abagail :
Or blinking?

steve warrington :
power light is on. blue antenna light is also on. that’s all.

steve warrington :
also, little green thing in bottom right corner is on. not sure what it is a symbol of.

Abagail :
Okay, open the top cover and check if carriage is moving automatically?

steve warrington :
how do I make carriage move automatically?

Abagail :
When you opened top cover, does it move or not?
steve warrington : no, it didn’t move.
Abagail :
Well, As per the steps performed and its results, I would like to inform you that this is a hardware malfunctioning of the printer

steve warrington : oh fun!
steve warrington :
so what can I do?

Abagail :
May I have serial # of this printer, so that I can check the warranty of this printer?
Abagail : It is written either on the rear panel of the printer or on the bottom of the printer (product serial number is of 10 digits alphanumeric number).
steve warrington :
my6c79r3jt

Abagail :
Thank you.

Abagail :
Let me check the warranty of this printer.
steve warrington : oh it’s expired for sure.
Abagail : Yes, it is expired. I would not be able to replace it.

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