Preamble
Ostriches On Line do business as ostrich.com inc. in the USA and as Ostriches On Line in the UK and South Africa.
Ostriches On Line and ostrich.com are used interchangeably throughout these terms and conditions.
Terms and conditions
If you visit our Web site, communicate with us by email, fax, telephone, letter, in person or any other way, or if you place an order or ask us to provide you with merchandise or a service, this is the definitive page regarding how any situation is handled.
If we, Ostriches On Line, communicate with you by email, fax, telephone, letter, in person or any other way, or if we accept your order or we offer to provide you with merchandise or a service, this is the definitive page regarding how it is handled.
Sometimes we may make an offer that is not covered by the information on this page or is different than this page. If so, we will make sure you know (wholesale orders are a definite case in point).
Disclaimer back to top
Information collected on our Web site has been gathered from many different institutions. Some articles are contradictory. Our work in finding this information was very extensive and because of the multiple origins, we cannot therefore be responsible or liable for any errors, omissions, costings, reports, advise, inaccuracies or otherwise of any article.
Consult legal, accounting, veterinarian or other professionals before investing in the ostrich industry.
We have attempted to give credit to all authors of articles where possible. If you have contributed to any of these pages and your name does not appear, we unreservedly apologise.
Liability back to top
Neither Ostriches On Line, nor any original provider of the material, accept any liability for any direct, indirect, incidental, or consequential loss of business profits or special damages arising from its publication, availability, sale or offer for purchase from Ostriches On Line.
Limitation of liability back to top
You expressly understand and agree that Ostriches On Line shall not be liable for any direct, indirect, incidental, special, consequential or exemplary damages, including but not limited to, damages for loss of profits, goodwill, use, data or other intangible losses resulting from the cost of procurement of substitute goods and services resulting from any goods, data, information or services purchased or obtained or messages received or transactions entered into through or from Ostriches On Line.
Indemnity back to top
You agree to indemnify and hold Ostriches On Line, and its subsidiaries, affiliates, suppliers, officers, agents, representatives or other partners, and employees, harmless from any claim or demand, including reasonable attorneys' fees, made by any third party due to or arising out of any communication or transaction with Ostriches On Line.
You expressly understand and agree that:
- Your use of our Web site is at your sole risk. The content of our Web site is provided on an as is and as available basis.
- Any material downloaded or otherwise obtained through the use of the service is done at your own discretion and risk and that you will be solely responsible for any damage to your computer system or loss of data that results from the download of any such material.
Copyright back to top
All the material contained on the Ostriches On Line Web site is copyright © Ostriches On Line. All rights reserved.
No part of any page or any graphic from the Ostriches On Line Web site may be copied, reproduced, transmitted or distributed without the express written permission of Ostriches On Line.
If you require any further information on permitted use, or a license to republish any material, please contact us at the address below.
If you are granted a license to reproduce material you will be required to follow some simple guidelines about the way the information is displayed.
An acknowledgement of the source must be included whenever Ostriches On Line copyright material is copied or published.
100% money back guarantee back to top
Orders that are
off the shelf and are
stock items and are
natural colour can be returned for a 100% refund - quantity restrictions apply. If we made the error we will refund the shipping as well, otherwise return shipping is your responsibility. After owning our products for 10 days, we know you will want to keep them and they will not be accepted for return under our 100% money back guarantee.
100% money back guarantee - exclusions back to top
Retail orders of larger quantities of natural and dyed feathers and boas, i.e. more than 10 items, may be accepted for return at our discretion; please contact us first. There is always a minimum retail restocking fee of 25% on all returned feather and boa orders. Larger quantities of natural and dyed and bleached or coloured products will probably not be accepted for return and/or will incur a much larger restocking fee of at least 50%
There are no returns on any items sold
as is, ostrich meat or perishable products, custom dyed feathers or boas, sale or batch surplus clearance items, any boa with gold/silver lurex or burnt coque feathers, 2 tone and 3 tone feathers and boas, Sally Rand ostrich or marabou fans, feather handbags, leather products, video tape products or software or any item special ordered.
Wholesale orders are not generally returnable. If you return a wholesale order, we will apply a restocking fee of at least 50%. All wholesale clients will receive a store credit - there are no cash or credit card refunds for wholesale orders.
Returns back to top
If you wish to return an item, please notify the office by email, telephone or fax within 10 days of the delivery date of the merchandise, at which time we will issue a return authorisation number.
No returns accepted or acknowledged without a return authorisation number issued by the office. The minimum restocking fee for any item returned WITHOUT an RMA is 66.6%
There is a minimum restocking fee of 25% on all or any items accepted for return by Ostriches On Line which fall outside of our
100% money back guarantee service. There is no restocking fee for any item which is included in our
100% money back guarantee service.
If you requested express processing and or express shipping and then return the merchandise, we will not refund either of these charges if the order was processed and shipped as requested.
If you order merchandise and delivery cannot take place for any reason, and the merchandise is returned, the restocking fee for such non-delivered merchandise will be at least 40% and you will be liable for all shipping charges associated with the order.
Ordering and order acceptance back to top
Your
order confirmation or email receipt is not a contract, but only a record of your offer to purchase a particular item at a particular price.
After you place an order, Ostriches On Line will determine whether or not to fill the order, and Ostriches On Line may refuse to fill an order for any reason.
By placing your order, you agree to accept all terms and conditions set forth anywhere on this site.
Ostriches On Line reserves the right to refuse to fill your order for any reason, including, but not limited to, the unavailability of a product or errors in the prices and product descriptions posted on
this Web site.
By placing your order, you agree that Ostriches On Line's total liability, under any legal theory or claim, shall be limited to the purchase price actually paid to Ostriches On Line for the product giving rise to Ostriches On Line's liability.
If you place your order via a third party or via any of our employees, either by telephone, by fax, by postal service, by courier service, by email or in person, all the terms and conditions herein apply, regardless of whomever placed the actual order.
Currency back to top
All prices on our Web site, unless specifically stated, are US dollars.
Shipping times and shipping & handling costs back to top
All prices on our Internet site exclude shipping and handling charges.
Shipping and handling charges are calculated and displayed at check-out.
We offer various shipping methods including US Postal Service, UPS, FedEx, common carriers, air cargo services and other independent couriers.
You may use your own shipping company or use your account number to ship via UPS, FedEx, DHL or other courier account. There is a $15 surcharge per shipment for this service. This information to accompany your order.
Shipping by US Postal Service, either US mail or US International Mail is entirely at your own risk. Tracking information is not available. Insurance is not available. If the US Postal service or any International Postal Service fail to deliver the package or the package is damaged, broken or items are missing, if the package is held at Customs or other government agency, Ostriches On Line accept or assume no liability whatsoever for this method of delivery. No refund will be made nor will any replacement items be sent if you select US mail or US International Mail.
Shortages and order discrepancies back to top
After we have shipped your order and after you have received your order, it is your responsibility to check the contents of the order immediately.
Any or all shortages, damages or other discrepancies must be notified to the office within 48 hours of receipt.
Receipt is deemed to have taken place when FedEx, UPS or any other carrier we use has documented that the package(s) have been delivered. No claims for damages, shortages or discrepancies will be accepted after 48 hours from receipt.
In all instances of discrepancies, we will issue a Return Merchandise Authorisation (RMA) number after you have notified the office. This RMA details how you should return the merchandise. We do not issue call tags and we will always refund your return shipping costs if we made a genuine mistake.
Payment back to top
All orders are prepaid. We accept Visa, Mastercard, Discover, American Express, Diners Club, Google Checkout, Paypal, cheques, checks and money orders.
T/T and wire transfers are accepted; free on orders over $500.00. T/T and wire transfer orders less than $500 will incur a $25 surcharge.
Order processing and times back to top
Order processing and order shipping/delivery times are displayed at check-out. These are the most accurate and are updated daily.
As a general rule, most of our
off the shelf retail orders are shipped within 5 business days from receipt of your order and the confirmation at check-out has the most accurate information.
As a general rule, retail orders for dyed products including feathers and boas are usually shipped within 10 business days from receipt of your order and the confirmation at check-out has the most accurate information.
We also offer an express processing service.
Express Processing options and costs are calculated at check-out.
UK orders which require express processing and shipping will be shipped directly from the US office and this will incur substantial shipping costs.
Wholesale orders processing time is generally longer than retail - usually within 14 -21 business days.
All processing times are at least doubled during a sale due to the high volume of orders.
Some orders may require additional verification of billing, shipping, credit card and/or a signed confirmation of order. You will be notified by email if your order requires any further verification and your reply in a timely manner to any verification requests is required.
If you request a specific delivery date - date-certain and this is not available with the processing options you choose, we will automatically upgrade and upcharge your order to meet the specific delivery date - date-certain you requested.
Prices, taxes, duty etc. back to top
Prices listed on our Web site are each or per unit as applicable. No sales tax will be added, however, any local taxes, duty, import taxes, etc. are the responsibility of the purchaser.
Export products only - if we receive an invoice for import duty, export duty, customs, clearance fees, miscellaneous or other tax, value added tax or any other type of transaction tax as a result of the exportation of our products, you as the importer implicitly agree to pay all these fees and authorise us to make the charges on the credit card you supplied with your order.
Minimum order value back to top
Minimum orders a is 20.00 excluding shipping.
Minimum wholesale order is 100.00 excluding shipping.
These minimums may change from time to time at our discretion and/or during sale time.
Feathers - process time, dyeing, colours and sizes back to top
Feather and boa colours are not identical. The standard processing time for dyed feather products is about 10 business days from receipt of your order and the confirmation at check-out has the most accurate processing information.
All feathers are dyed over natural markings and colours are approximate only. Feathers contain oils that can substantially affect the final colour. If you want us to dye over white feathers, with most of the oils removed, then you must let us know beforehand and there may be a 25% surcharge.
Feathers and all feather products are not colourfast and our liability is limited to the value of the merchandise sold.
Custom feather dyeing is available and is an extra - 50.00 per colour per product per style for standard items and 100.00 for 2-Tone feathers only. Add about 2 weeks delivery time.
Feather sizes are assorted and you will receive feathers of assorted sizes as listed. If you want an exact size feather, add 100% to the cost of the nearest size to cover handling, sorting and preparation. Feather prices are per colour, per style, per size. Feather quantities per pound vary considerably and are purely a rough guide. With longer feathers, there will be considerably less feathers per pound of feathers ordered than the guideline we mention. If you require exact quantities of feathers, please order your feathers by singles or by the dozen.
Boas - process time, dyeing, colours and sizes back to top
Feather and boa colours are not identical. The standard processing time for dyed boa products is about 10 business days from receipt of your order and the confirmation at check-out has the most accurate processing information.
Boas and all boa products are not colourfast and our liability is limited to the value of the merchandise sold.
Custom boa dyeing is available and is an extra $75 per colour per product per style. Add about 2 weeks delivery time.
Boa lengths are standard 2 yard (6 feet - 1.84 metres) other sizes available for special orders. Boa prices are per colour, per style, per size.
Ostrich meat back to top
All domestic continental USA orders under 15 pounds are shipped via FedEx or UPS 2 day or Next Day delivery in special cooler boxes - cartons with ice packs to ensure your total satisfaction and 100% freshness.
All orders will be left at the delivery address with a signature release even if there is no one there to accept personal receipt.
We will attempt to notify the recipient of the ostrich meat delivery by email, providing you supply a valid email address.
Shipping costs to all other locations and countries is by quotation only and may be subject to you obtaining an import permit. If you are in doubt, please place your order and we will advise on a per-order basis.
Ostrich leather products back to top
All ostrich leather products are individually hand made for your specific order. For this reason we cannot accept any leather products for return.
Delivery on leather items is a minimum of 28 business days.
Price fluctuation back to top
Some products we sell are
commodities and as such, prices fluctuate. These include feathers, meat boas and leather products. We therefore reserve the right to change prices and specifications without notice.
Sales, special offers, coupons and clearance back to top
Credits against future purchases, refunds or any special coupons we issue are available for redemption against our normal Internet pricing only and cannot be used with any sales or special offers we may make available from time to time. Items in a sale or marked as clearance can be end of line or discontinued or lower quality or sub-standard or over-stocked or non-standard items and are sold as-is. These items are not returnable.
Questions back to top
If you have any questions regarding anything including products, delivery or returns, talk to us about them before you order!
Quantities back to top
If the quantities you require are less or more than those listed, contact us so we may quote you directly.
Colours back to top
All pictures, photographs, colour descriptions and all references to any colours on our Internet site are indicative only. To assure any colour matching, please purchase the relevant colour card. We will not be responsible or liable in any way for any colour matching or comparison or representation unless you have purchased an ostriches on line colour card before you ordered or sent us a sample colour to match prior to your purchase.
Substitution back to top
We reserve the right to substitute any product with an alternative product of equal or greater quality or value.
Cancellation back to top
When you place your order and we subsequently accept your order a contract is created and in turn we incur substantial administration and/or warehouse costs to process your order.
If at any time you cancel your order after it has been submitted, a cancellation fee may apply. This cancellation fee is based on the time and/or the duration and/or the processing/workload already completed by us at the time of cancellation, as follows:-
a). If your order has been received and scheduled for fulfillment and is in the warehouse and you then cancel the order, a 25% cancellation fee of the entire order - minimum 25.00 - excluding shipping charges, will apply.
b). If your order has been received and is within the administration department awaiting verification and/or a reply and/or a response from you of any kind, and you then cancel the order and/or fail to provide the verification or information requested, a 10% cancellation fee of the entire order - minimum 10.00 - excluding shipping charges will apply.
c). If your order has been received and we are unable to fulfil the order and/or are out of stock and/or we are unable to obtain your merchandise in a timely manner, then NO cancellation fee will apply.
Errors and omissions excepted back to top
Errors and omissions excepted.
Disputes and problems back to top
All and any disputes or problems of any kind are to be initially directed to our office by mail, return receipt requested.
If we fail to respond within a timely manner of 21 days, then you may take the dispute to a third party such as your credit card company, the Better Business Bureau, the Chamber of Commerce or even an attorney.
If you choose to take the dispute or problem directly to a third party such as a credit card company, the Better Business Bureau, the Chamber of Commerce or even an attorney without firstly bringing the dispute to our attention, then we reserve the absolute right, and you give us the absolute authority, to make additional administration charge to your credit card for any and all additional charges we may incur as a result of your actions.
If in doubt, contact us first and give us a chance to sort it out.
Privacy policy back to top
Ostriches On Line operate a very strict privacy policy to protect your visit to our Web site. Please read our complete privacy policy regarding your visit to our Web site
here.
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